Air Asia Premium Customer Line

Premium MY FOOT!!!!

This is my email, FB Note, and Online feedback to them

and wtf i had to "like" AA in FB before i can link them! FML

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Dear Air Asia team...

As a customer of Air Asia, i was very proud that airasia have a PREMIUM CUSTOMER LINE for us as an improvement for the HORRIBLE existing customer service helpline. However, the premium service is at a charge of RM1.95 per minute. That is a hefty price to pay for prompt service but to me, if it gets thing done, fast and efficiently, i am WILLING to pay for it.

From my recent encounter with this line, it is a HUGE DISAPPOINTMENT!! and it just gives me the impression that Airasia is sucking money from the customers! (OF COURSE COLLABORATING WITH THE TELCO OPERATORS) once the call have gone through, i had to listen to some voice recordings for some announcement before promping us to press 2 to speak to customer service.. and that has taken up 30 seconds i.e. rm1 just to listen to crap!

after pressing 2, I was brought to listen to the music.. la la la..."thank you for waiting, our customer service executive are currently busy. Please continue to hold or feel free to call us back later. Please note that this call will be charged Rm1.95 per minute." la la la la la.... and this continues for 17 minutes and 30 seconds before AA staff picks up the call!!!! The call cost for WAITING alone is RM34!!!!

PLEASE TELL ME IS THIS WHAT AIR ASIA DEEMED AS PREMIUM CUSTOMER SERVICE LINE???? the other line is for self help menu, so u dont get to speak to the customer service so that leaves me no choice but to call the so-called PREMIUM line...

I needed to do my changes to the itinerary online but failed due to error message;

ERROR

[1259:InvalidStationCode] At least one entered or selected airport code is invalid.Please verify the airport code(s) are valid and try again.

WHAT HAS AIRPORT CODE GOT TO DO WITH ME??? to request a change of itinerary, the only OPTION i get to change is just the DATE.

When i asked the customer service, they say it is a common error code which will appear if the lines are congested. her advice???

CALL THE CUSTOMER SERVICE, we can do for you!!! oh yeah.. CALL AND PAY SOME MORE LAH!!!

IS THIS SOME AIR ASIA SCAM TO SQUEEZE MONEY OUT FROM CUSTOMERS?????

are you one of the lucky 5?

me? nope, but raymond was one of them!!!! CONGRATS!!!! *clap clap

he was one of the lucky 5 winners who won an Osim Udream Massage chair from the Acer - work smart, stay comfy contest!!! he was entitled for one entry when he bought his acer notebook!

when he told me the news, i couldnt believe it and got over excited as though i won it myself!
when the letter came, i still had doubts but already my excitement was like sky high cause its not like everyday that i hear news of people around me winning things like this!

if i would have won it myself, i guess the news alone could cause me to take a day off work to absorb the shock and happiness and excitement alone! ahahahhaha LOL

so yesterday i accompanied him to Acer's office in Menara Ambank, Jalan YKS for a prize giving ceremony... in hope to be able to sell the chair off...MONEY earned from the sale can be put to better use as my house already have an OSIM chair. BTW, i think my family is some big time OSIM supporter..(perhaps that is why OSIM repay us by letting my bro win the chair) my mom has the OsIM chair, some leg massager, i have the Osim uZap...
prize giving ceremony with Acer dunno-what-Manager - Grand Prize tau...
then as today is Mid-Autumn Festival, they gave each winner a box of mooncake too..
wah the moon cake is from Equitorial Hotel and the packaging was like so extravagant... comes with miniature fork and knife too.. hahhaha the taste wise, i dunno cause i din eat yet and i forgot to ta-pau some....
the mooncake box exterior packaging... i like the box so much and imma gonna make it mine!!
so big and spacious.. i sure will be able to find something to put in there! hahahhahaha
after the prize giving ceremony. raymond make me hold the cardboard all the way to the car for the punishment of not believing the fact that he actually won the chair...even as we're on our way to the office!
the card board have been put to a very good use... on my house's wall!
no one will be able to miss that! ahahahhahahah

its not about laziness

i ♥ omgfacts!
they have just proven my daily routine is perfectly fine...
even though people have been telling me its not!
well, they dunno about omgfacts and i dont blame them...
here's the post that made me smile and proud of myself!

reseachers have proven that...
Not making your bed is actually better than making it!!!!!
hahahhahahhaha I DID RIGHT!!! dun nag me for it!!

check out the BBC News article here to believe your own eyes!

When you make your bed, it makes a more safer environment for the dust mites living inside you bed. An unmade bed's warm, dry conditions are harder for the dust mites to handle.

Leaving your bed unmade cuts down on the amount of moisture in your bed, so the mites dehydrate and die. This is good because dust mites leave allergens in your bed that trigger asthma and other allergies.

trampling on cotton candy

ok. it was miserable for the last two months.

heavily indebted=still surviving
yeng chai got broken into=additional cost
bloody robber stole TAG=no chance to zoom past toll gates and show off to TnG users!
rigorously paying off c/c debt=so not spending money
no spending money=no fancy meals, no entertainment.
no lifestyle=eat chap fan and boil dramas

but in life we must be positive....
so i drew up a budget and maintained to follow it!
i could manage to slot in a trip to KT, pay off insurance installment
also hair treatment package and wedding favours!!!
oooh oohhh....and also for the payment of RM180 for the ji mui's dress!!

owhhh.. not all from my salary alone...
then?? how???

Difficult times are like dark clouds that pass overhead and block the sun.
When we look more closely at the edges of every cloud we can see the sun shining there like a silver lining.
so we all much open eyes BIG BIG so that can see the sunlight!!!! thank God for big eyes... (positive thinking if compared to sepet eyes)
Every cloud has a silver lining means that you should never feel hopeless because difficult times always lead to better days.

i tell you i really couldn't believe myself that God really loved me that much!!!

the TnG value in my card was refunded by the company PROMPTLY!!! exactly 1 month
my insurance payment for the broken window received also in the same time!!!
although i dun see it in my account yet, but the news of it is good enough!
JESUS LOVES ME TIS I KNOW!!!! i♥jesus too!!!

then i get big angpow which is good enough to cover the ji mui dress ♥my aunty!!
then my bro received the laptop that TM is giving free for student
which i am going to sell it off and will get him to buy me a hard disk which i really wanted and NEEDED
and also some secret mission we're doing!! which makes me so damn happy!!! hahahahhaah ♥ my bro!!!

and baybee who has been always supporting me with whatever decision i make and loves me so much!!! ♥♥♥

so my life is full of colour now!! all alive and well... but still chap fan cause i ♥ chap fan and i can pay off c/c!

life puzzle

i am in a 'messed-up' stage again..
was just talking to fifi yesterday night

i asked...
was i too pampered when i was in a relationship with my 'first love'?

apparently NOT

we had good share of sleepless nights; nightmares;
stressful days; screamings; scoldings;
overtime; early mornings; on the road adventures;
sacrifices were made; paid vacations were pushed aside

but we had the FIRE... the desire... the push...
the eagerness.. the happiness.. the excitement
to wake up every morning....
the rush to office... though most of the time late
to meet the faces i love to see
and speak to heart to heart

now in a new relationship
i tried
i tried
i tried
and i could not find the fire, the desire, the spark, the push
my heart in not going along with my body mind and soul...
and its tearing me apart.. breaking me.. weakening me

i realized i need to do something
something to save myself
something which might look silly or maybe it is after all
but i just need to do something
people might talk, people might scold
people might think of say things that will hurt me a lot
then i thought and told myself that
i dont live for people; i live for myself

no point living a life unhappy so people don't talk
i rather live a happy life... and dont care what people say
to make a turn at a junction with hope that it will be better

will i regret it later?
i dont think so... its part and parcel of growing up
right or wrong turn, there's always something along the journey
the pieces the the puzzle of my life