Air Asia Premium Customer Line

Premium MY FOOT!!!!

This is my email, FB Note, and Online feedback to them

and wtf i had to "like" AA in FB before i can link them! FML

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Dear Air Asia team...

As a customer of Air Asia, i was very proud that airasia have a PREMIUM CUSTOMER LINE for us as an improvement for the HORRIBLE existing customer service helpline. However, the premium service is at a charge of RM1.95 per minute. That is a hefty price to pay for prompt service but to me, if it gets thing done, fast and efficiently, i am WILLING to pay for it.

From my recent encounter with this line, it is a HUGE DISAPPOINTMENT!! and it just gives me the impression that Airasia is sucking money from the customers! (OF COURSE COLLABORATING WITH THE TELCO OPERATORS) once the call have gone through, i had to listen to some voice recordings for some announcement before promping us to press 2 to speak to customer service.. and that has taken up 30 seconds i.e. rm1 just to listen to crap!

after pressing 2, I was brought to listen to the music.. la la la..."thank you for waiting, our customer service executive are currently busy. Please continue to hold or feel free to call us back later. Please note that this call will be charged Rm1.95 per minute." la la la la la.... and this continues for 17 minutes and 30 seconds before AA staff picks up the call!!!! The call cost for WAITING alone is RM34!!!!

PLEASE TELL ME IS THIS WHAT AIR ASIA DEEMED AS PREMIUM CUSTOMER SERVICE LINE???? the other line is for self help menu, so u dont get to speak to the customer service so that leaves me no choice but to call the so-called PREMIUM line...

I needed to do my changes to the itinerary online but failed due to error message;

ERROR

[1259:InvalidStationCode] At least one entered or selected airport code is invalid.Please verify the airport code(s) are valid and try again.

WHAT HAS AIRPORT CODE GOT TO DO WITH ME??? to request a change of itinerary, the only OPTION i get to change is just the DATE.

When i asked the customer service, they say it is a common error code which will appear if the lines are congested. her advice???

CALL THE CUSTOMER SERVICE, we can do for you!!! oh yeah.. CALL AND PAY SOME MORE LAH!!!

IS THIS SOME AIR ASIA SCAM TO SQUEEZE MONEY OUT FROM CUSTOMERS?????